Shipping & Returns

Effective: November 6, 2026

Before you order

We make each print for your order. Check the final preview and delivery address carefully. If you choose a frame, your print arrives in a natural wood frame, ready to hang. Orders with multiple items may arrive in separate parcels. Shipping charges and available delivery locations are shown before payment.

Shipping dates

Your order confirmation shows an estimated arrival range and a ship-by date. The arrival range is an estimate. The ship-by date is our deadline for handing all parts of your order to the delivery carrier. A shipping label alone does not mean the carrier has your parcel.

If we cannot meet that deadline, we will ask you to agree to a specific new ship-by date or offer a full refund. We allow one extension, for no more than seven calendar days. You can decline it and receive a full refund. If you do not agree by the stated deadline and the order has not shipped, we will cancel the purchase and refund it. If we miss an agreed extension, we will cancel and refund without asking you to wait again.

If part of your order has shipped but the rest misses this deadline without your agreement, our refund covers the whole order. You will not be charged again if an item arrives after this cancellation.

Delays after shipping

If your parcel has not arrived by the end of its estimated arrival range, contact us. We will check with our delivery partner and give you a date for the next update. If it remains unresolved seven calendar days after that estimated date, we will offer a replacement or refund for a delivery failure caused by us or our partners. We act sooner if the carrier confirms the parcel is lost.

If tracking says delivered but you cannot find the parcel, tell us. We will help investigate. A delivered scan does not automatically close your claim.

Changing or canceling an order

Contact us as soon as possible if you spot a mistake or want to cancel. We can refund the order in full if we stop it before production is committed or our production partner confirms cancellation. Sending a request does not guarantee that production can be stopped.

Once production has started, we do not accept returns or exchanges because you changed your mind or want to change a design detail you approved. You can still contact us about a problem with the product or delivery.

Damaged, incorrect or faulty items

Please contact us within 30 days of receiving your order and include your order number and a description of the problem. We may ask for photos of the item and packaging. If taking photos is difficult, tell us so we can find another way to review the issue.

For damage, an incorrect product, or a printing fault caused by us or our partners, you may choose a free replacement or a refund. The 30-day request helps us resolve problems promptly. It does not remove legal rights or automatically exclude a problem discovered later.

Please contact us before sending anything back. We normally resolve personalized-product claims without requiring a return. Our production partner does not provide a general return address.

Address and delivery issues

If you approved an incorrect address or refused delivery, contact us to discuss the options. If a new delivery or replacement requires an additional payment, we will explain the cost and ask for your agreement first. We will not charge a saved card without your authorization. Your rights under applicable law still apply.

Refunds

A full refund includes the item price, shipping charge and tax we collected. We refund the original payment method. We aim to start an approved refund within two business days and meet any shorter applicable legal deadline. Your bank or payment provider controls when the money appears in your account.

We will confirm when the payment provider accepts the refund as successful. If a refund is delayed or fails, we will contact you about the next steps. Your refund does not depend on our printing partner reimbursing us first.