Walk map questions
Can I include a path that isn’t on the map?
Yes. Use “Direct line” for that section. It joins the points you choose without following mapped paths.
Do I need to add my dog’s name?
No. The name, place and coordinates are all optional. You can leave any or all of them off.
What size is the print?
The paper is 50 × 70 cm, about 19.7 × 27.6 inches. You can choose portrait or landscape.
Does the framed option arrive ready to hang?
Yes. Your print arrives in a natural wood frame, ready to hang.
How much are shipping and tax?
Enter your delivery address before payment to see the shipping charge and any applicable tax.
Can I make this as a gift?
Yes, if you know the route you want to include. You can send it to the recipient’s supported US address. We don’t offer gift wrapping or gift messages.
Can I make a map in memory of a dog?
Yes. You can use a walk you remember and choose whether to include a name or location.
When will my order arrive?
We show an estimated delivery window and a ship-by date before payment. Delivery estimates may change. If we cannot ship on time, we’ll contact you with the options described in Shipping & Returns.
Can I change or cancel my order?
Contact us as soon as possible. Changes or cancellation may be possible before production starts. Once production begins, we can’t promise either. Shipping delays and faulty or incorrect items are covered separately in Shipping & Returns.
What if my print arrives damaged or incorrect?
Contact us with your order number and details of the problem. We’ll review it and arrange an appropriate replacement or refund. Please contact us within 30 days of delivery where possible; this does not limit your legal rights.
Will my map be public?
Your design and order are private. We don’t publish your route or use it in advertising. Anyone you share an order access link with may be able to view that order.
Can I save a design and return later?
We don’t offer accounts or saved designs. Keep this tab open while you work. An inactive editing session expires after two hours.
Where do you ship?
We accept supported street addresses in the contiguous United States and Washington, DC. Availability is checked for your address before payment.
Need help with your map? Contact us.