Contact us
Email us for help with your design or order.
support@walkiesmemories.com
We aim to reply within 2 business days. Our support hours are Monday to Friday, 10 a.m. to 6 p.m. Japan Standard Time, excluding Japanese public holidays.
What to include
Tell us what you need help with and include your order number if you have one. Please do not send payment card details.
An order number is not required for privacy requests or requests for seller information.
For changes or cancellations, contact us as soon as possible. Sending a request does not stop production.
For damaged or incorrect items, tell us what happened. We’ll ask for photos if needed.
We use your details to respond to your message. Read our Privacy Policy.